SAP ERP
Features & Functions
SAP ERP redefines enterprise resource planning – delivering role-based access to crucial data, applications, and analytical tools. With SAP ERP, you can efficiently deal with business challenges in the following areas:- End-user service delivery – Ensure that your employees can readily access the critical data, applications, and analytical tools they need to perform all their job functions efficiently and effectively – while supporting a shared-services model for human resources, finance, and other key processes. SAP ERP offers role-based access and self-services. Plus, mobile applications from SAP enable employees in the field to report time and expenses offline.
- SAP ERP Financials – Ensure compliance and predictability of business performance – so your organization can gain a deeper financial insight across the enterprise and tighten control of finances. SAP ERP Financials automates financial and management accounting and financial supply chain management. The solution also provides rigorous support for corporate-governance mandates such as Basel II and Sarbanes-Oxley.
- SAP ERP Human Capital Management – Optimize your HR processes with a complete, integrated, and global human capital management (HCM) solution. SAP ERP provides this HCM solution for organizations of all sizes and in all industries. You can maximize the potential of your workforce, while supporting innovation, growth, and flexibility. The SAP ERP HCM solution automates talent management, core HR processes, and workforce deployment – enabling increased efficiency and better compliance with changing global and local regulations.
- SAP ERP Operations – Manage end-to-end procurement and logistics business processes for complete business cycles – from self-service requisitioning to flexible invoicing and payment – optimizing the flow of materials. SAP ERP Operations also helps discrete and process manufacturers manage the entire life cycle of product development and manufacturing. The solution automates the entire manufacturing process and reduces costs by controlling and adapting the manufacturing process in real time – and increases customer satisfaction by delivering higher-quality products.
- SAP ERP Corporate Services – Helps organizations manage their most cost-intensive corporate functions by supporting and streamlining administrative processes in the areas of real estate; enterprise assets; project portfolios; corporate travel; environment, health, and safety compliance; quality; and global trade services. SAP ERP Corporate Services is a complete and integrated solution that maximizes transparency and control, while reducing financial and environmental risks and enhancing safety of employees.
- Performance management – Support the entire life cycle of performance management, delivering real-time, personalized measurements and metrics to improve business insight and decision making. SAP ERP supports financial analytics, operations analytics, and workforce analytics, as well as consolidated financial and statutory reporting; planning, budgeting, and forecasting, strategy management and scorecards, and risk management.
SAP CRM
Features & Functions
SAP Customer Relationship Management (SAP CRM) includes features and functions that support core business processes in the following areas:
* Marketing – Analyze, plan, develop, and execute all marketing activities through all customer interaction points. This central marketing platform empowers marketers with complete business insights – enabling you to make intelligent business decisions and to drive end-to-end marketing processes.
* Sales – Maintain focus on productive activity to acquire, grow, and retain profitable relationships with functionality for sales planning and forecasting, territories, accounts, contacts, activities, opportunities, quotations, orders, product configuration, pricing, billing, and contracts.
* Service – Reduce the cost of service while enhancing customer satisfaction with support for sales and marketing for service; service contract management; customer service and support; return and depot repair; field service management; warranty and claim management; installation and maintenance; parts logistics and finance; and service analytics. Call centers, channel service, and e-service provide multiple channels for service delivery.
* Partner channel management – Attain a more profitable and loyal indirect channel by managing partner relationships and empowering channel partners. Improve processes for partner recruitment, partner management, communications, channel marketing, channel forecasting, collaborative selling, partner order management, channel service, and analytics for partners and channel managers.
* Interaction center – Maximize customer loyalty, reduce costs, and boost revenue by transforming your interaction center into a strategic delivery channel for marketing, sales, and service efforts across all contact channels. Activities such as telemarketing, telesales, customer service, multifunctional shared service, and interaction center management are supported.
* Web channel – Increase sales and reduce transaction costs by turning the Internet into a valuable sales, marketing, and service channel for businesses and consumers. Increase profitability and reach new markets with functionality for e-marketing, e-commerce, e-service, and Web channel analytics. Deploy these capabilities directly against the SAP ERP application or with SAP CRM as a fully integrated customer channel.
* Business communications management – Improve contact center and communication-dependent business process effectiveness and reduce costs through SAP Business Communications Management – an all-software, IP-based communications solution, natively integrated with SAP CRM. Whether customers contact your company by phone, e-mail, chat, text message, or fax, SAP Business Communications Management routes the contact to the right person with the right skills, whether the person is in the office or working remotely – all without the need for costly, cumbersome hardware-based communications systems, significantly reducing total cost of ownership.
* Real-time offer management – Advanced recommendation engine that optimizes any decision-making process across all customer interaction channels, enabling you to take the most appropriate next action to enhance customer relationships and maximize your customers' lifetime value.
SAP CRM also supports several industry-specific processes with functionality designed to meet the individual needs of diverse industry groups, for example:
* Trade promotion management – Empowers account and trade managers to improve control and visibility of the entire trade promotion process. The end-to-end solution enables managers to accurately plan, maximize profitability and increase brand presence with trade activities.
SAP SRM
Features & Functions
The SAP Supplier Relationship Management (SAP SRM) application is built on the SAP NetWeaver technology platform, enabling multiple levels of suppliers, partners, and manufacturers to work together on a fully integrated source-to-pay process.
SAP SRM enables key business processes, including:
* Procure to pay – Execute the operational activities of procurement, including self-service, plan-driven, and services procurement. With SAP SRM, you can integrate catalog-based requisitioning with your traditional procure-to-pay process and gain the benefits of e-procurement without losing your back-end enterprise resource planning processes.
* Catalog management – Manage catalog data as master data in a repository that is deeply integrated with the core application processes.
* Centralized sourcing – Gain visibility into the demand for goods and services from multiple back-end systems, aggregate spend and streamline bidding processes, and collaborate with suppliers for faster and more efficient savings capture. SAP SRM can help you tap into new value through better business planning, improved supplier qualification, and more efficient supplier negotiation.
* Centralized contract management – Consolidate contract information across multiple systems and regions, distribute contract usage, ensure optimal contract selection and pricing, and track compliance and savings realization.
* Supplier collaboration – Link suppliers to your purchasing processes through the supplier portal. With SAP SRM, you can choose the optimal interaction channel for numerous business processes and documents and collaborate more effectively with suppliers in supplier-facing processes.
* Supplier evaluation – Manage your suppliers and reduce risk through supplier scorecarding.
SAP PLM
Features & Functions
SAP PLM supports core business processes in the following areas:- Product management – Enables planning and decision making to align high-level product plans and objectives with corporate growth strategies, supported by product portfolio analysis and management.
- Product development and collaboration – Share critical information such as project plans, technical drawings, product structures, product documentation, service bulletins, audit results, and change orders across virtual teams.
- Product data management – Encompasses comprehensive product master and structure management, optimal recipe and specification control, proactive service and maintenance management, and graphic visualization and publishing.
- Life-cycle management – Enables product compliance, product intelligence, product costing, tool and workgroup integration, project and resource management, and document management.
SAP PLM Complementary Solutions
You can enhance core SAP PLM functionality with these complementary software products:- Code name "Edison" – New idea management capabilities help you collect, consolidate, categorize, and manage all ideas in one system. You can document and formalize reviews and evaluations of ideas. And you can harness the innovation potential inside and outside your organization to identify the most promising ideas – so your company can bring innovative products and services faster to market.
- SAP Enterprise Project Connection – Enable project information exchange between project and portfolio management applications – in context. Optimized synchronization of project information ensures that it is timely, accurate and complete – reducing risks attributable to schedule and cost variance. It is no longer about who has the best Gantt chart – it's about who has the best information.
- SAP Portfolio and Project Management – Maximize business value, achieve balance, and align your overall portfolio with strategic objectives by linking ideas and strategies with the necessary project data, workflows, and business processes to manage portfolios and projects smoothly from start to finish. Portfolio management enables you to "do the right things," while project management helps you "do things right."
Additional Features and Functions
SAP PLM also has these features and functions that help you:- Quality management – Integrate quality management for all industries throughout their entire product life cycle
- Environment, health, and safety – Streamline and automate activities for implementing business processes safely, effectively, and in compliance with environmental, health, and safety laws and regulations
SAP SCM
Features & Functions
SAP SCM delivers a complete set of features and functions for building adaptive supply chain networks. The application enables:- Supply chain planning and collaboration – With SAP SCM, you can model your existing supply chain; set goals; and forecast, optimize, and schedule time, materials, and other resources. Supply chain planning functionality enables you to maximize return on assets and ensure a profitable match of supply and demand.
- Supply chain execution – SAP SCM enables you to carry out supply chain planning and generate high efficiency at the lowest possible cost. You can sense and respond to demand through an adaptive supply chain network in which distribution, transportation, and logistics are integrated into real-time planning processes.
- Supply chain visibility design and analytics – SAP SCM gives you networkwide visibility across your extended supply chain to perform strategic as well as day-to-day planning. The application also enables collaboration and analytics, so you can monitor and analyze the performance of your extended supply chain using predefined key performance indicators (KPIs).
Business Processes in Detail
SAP solutions and applications support business processes related to the SAP Supply Chain Management (SAP SCM) application.Source : sap.com/business-suite
